Support Services
Support Center
Get help with registration, account access, profile completion, and test participation on the NCDMB/Renaissance Graduate Trainee Processing Portal. Use the self-service resources below for prompt troubleshooting and secure recovery.
Login, profile setup, testing workflow, and shortlist visibility support.
Password reset and account recovery tools, available directly from the login screen.
Use Forgot Password if you cannot sign in.
Complete profile setup before taking tests.
Check dashboard status for shortlist updates.
Do not share passwords or reset links.
Use strong passwords for portal access.
Report suspicious activity immediately.
Before Contacting Support
Confirm the email address on your account is entered correctly.
Capture the exact error message and the page where it occurred.
Try a browser refresh and retry once before escalating.
For login issues, check spam folder for reset and verification emails.